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Wa - Cluster Manager

kikki.K - Australia,

Source: uWorkin


  • Be part of empowering and inspiring people to live their best life every day!
  • Work collaboratively with best in class, talented, motivated team every day.
  • Be part of a supportive and flexible culture, with a 60% team member discount.

Through beautiful Swedish design, we inspire and empower people the world over to live their best life every day


Full Time. Cluster Manager

kikki.K + Erin Condren Designs = a future that combines the expertise of global successes in retail and digital to deliver world-class customer experiences via both e-Commerce and retail stores. A future that now opens the doors to even more exciting product development and innovative digital customer experiences, with further international growth potential, particularly now in Northern America. You couldn’t write a better case study of cultural synergies and complimentary organisational strengths that when combined create the platform for untapped potential for these two sister companies.

Come be part of it! We’ve never been more excited about our future.


Are you dreaming of a career where you love arriving at work each day?


What does the Cluster Manager DO?

The WA Cluster Manager works the DREAM Monday to Friday! Three days per week you’re located in Claremont as the Store Manager – this is where you get to create the WA benchmark. The other two days per week are spent across the remaining four WA stores, working with the Store Managers and their teams to continually grow, develop and achieve World Class results. The Cluster Manager is focused on achievement of KPI’s, consistently delivering a World Class Customer Service experience, living and breathing kikki.K brand values whilst maintaining a highly engaged WA store management team who feel supported, empowered to achieve their goals, love coming to work and provide exceptional leadership that supports and develops their store team.

Some of the incredible things you’ll be doing are:

  • Drive results through Store Managers to consistently achieve all set KPI’s
  • Meet payroll budgets by effectively managing rostering within the cluster
  • Meet Workshop targets
  • Deliver Mystery Shop and NPS results to target, and implement solid action plans to continually improve service levels
  • Create individual development plans for Managers and key personnel within the Cluster
  • Provide regular performance feedback, coaching and mentoring on store visits and appraisals
  • Manage underperformance appropriately and with accordance to workplace laws, and ensure ongoing communication with State Manager
  • Conduct talent searches and manage recruitment to ensure a high calibre team at all levels
  • Provide open and honest feedback to ensure continued growth of personnel & the business
  • Demonstrate a high level of personal communication skills – written and verbal
  • Create a warm and approachable culture within the Cluster to embrace the kikki.K team code and ensure every team member feels part of it – people work for people!
  • Effectively work under pressure and within a dynamic environment
  • Continually look for ways to innovate and build on the retail experience through ever-changing conditions
  • Ensure compliance with WHS policy, procedures and legislation to actively participate in the achievement of a safe working environment and culture
  • Ensure Visual Merchandising techniques and standards are always maintained and upheld to present World Class Standards


How much ENJOY can you squeeze into one role!

Delight in your welcome, which includes Swedish design gifts. Love working with a team of motivated, passionate and supportive individuals. Enjoy spending your generous 60% Team Member discount. Access unlimited kikki.K workshops which are complementary for our team. Dream big as we gift you 2 extra annual leave DREAM Days. Oh, and you won’t be working on your birthday, you’ll be feeling the birthday love with your paid day off. You’ll also enjoy great opportunities for learning and career development through coaching and our online learning platform. And we promise, not one year working anniversary, also known as your kikki.K birthday will go by without a celebration!


Come and SHARE your unique talent with us!

Some of what we’re looking for you to SHARE includes:

  • Experience in multi-site management
  • Proven success in driving KPIs and leading a highly engaged team
  • The ability to optimise rosters and meet payroll targets
  • Exceptional communication skills
  • The ability to think strategically and bring to life and deliver business initiatives
  • Experience in identifying people’s strengths and areas of opportunity, successfully creating and executing development plans
  • A passion for retail and providing World Class experience
  • Sound knowledge of retail operations, stock management, visual merchandising

Now you’ve imagined how your dream can become a reality, let us inspire you to chase dreams of your own.

*Due to the volume of applications unfortunately we are not able to take phone enquiries

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