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May

Merchant Acquiring Customer Support Manager

The Recruitment Company - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Exciting opportunity to establish a career in Fintech! Global leader in payments and technology are looking for an experienced Merchant Acquiring Customer Support Manager.

If you thrive on delivering exceptional customer service, have experience in payments and financial services this could be the role for you.

What you'll be doing:

  • Lead and manage the Merchant Acquiring team, including managing managers.
  • Develop and maintain relationships with enterprise clients and sales partners and act as an escalation point.
  • Ensure the daily/weekly processing tasks are completed in accordance with aligned SLAs, policy, and process guidelines.
  • Oversee case management, ensuring all customer cases are actioned within aligned SLAs
  • Responsible for overall complaints management handling and tracking
  • Oversee relevant Incident Management, including post incident reporting and implementation of post incident remediation
  • Actively collaborate with other functional teams and stakeholders to drive change management, client implementations and new product initiatives.
    Drive a continuous improvement agenda, focused on elevating the client experience.

Whilst this is initially a 12 month Fixed Term Contract there is possibility of extension or an internal move to a permanent role.

APPLY NOW

Frankie

[email protected]

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