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Client Advisor - Frankston

Benetas - Hawthorn, SA

Voluntary, Charity & Social Work
Source: uWorkin


Client Advisor

  • Work for a Leading Not-for-Profit Organisation
  • Great working environment and Salary Packaging benefits
  • Passionate about client experience outcomes

We have two exciting opportunities for experienced and proactive Client Advisors (1.0 full time and 0.8 permanent part-time). The successful candidates will support case management of our clients. Reporting to the Regional Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be to build an inspiring culture within the team and developing a positive client experience in collaboration with the Benetas team in the Southern region.

Key Responsibilities:

  • Provide packaged and private clients with appropriate information relating to their needs
  • Undertake client intake and assessments, including planning, monitoring and regular reviews
  • Assist clients in the understanding of their package spend and the choices available to them
  • Practice within applicable legislation while recognising and respecting the client’s right
  • Actively promote and refer clients to Benetas’ services
  • Implement best practice quality models of assessment, care plan development, implementation and evaluation

To be successful in this position you will have:

  • Tertiary qualifications in a health or social services related discipline or related experience
  • Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
  • Excellent customer service skills
  • A proven ability to take a holistic approach to client needs and service delivery
  • Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
  • A positive and proactive approach to working collaboratively within a team and the broader community
  • An understanding of the issues experienced by aged care clients and their carers in the home and the differing, social, spiritual and cultural needs of clients
  • The ability to use initiative and work under pressure
  • Competency in Microsoft Word and Excel programs


  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Competitive salary plus tool of trade vehicle (with salary packaging and meal & entertainment benefits)
  • Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 14 years in a row.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

All applicants must have valid working rights and be willing to undergo pre-employment checks with include a national police check.

All employees working are required to be immunised with the Influenza Vaccination.

NDIS Clearance

This is a mandatory requirement for anyone working in a Risk Assessed Role (direct delivery – physical, verbal) with a client / resident living with a disability and receiving funding via the NDIS.

For more information on applying for a NDIS Clearance please paste the following into your web browser - https://www.service.vic.gov.au/services/national-disability-insurance-scheme/transaction

Hawthorn, SA

Voluntary, Charity & Social Work


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