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Student Experience Officer

The University of Western Australia - Perth, WA

Education, Childcare & Training
Source: uWorkin


Student Experience

  • 1x full-time, fixed-term appointment till 24 June 2022
  • 1x part-time (0.8 FTE), fixed-term appointment till 31 December 2021
  • Salary range: Level 5; $72,531 - $80,391 p.a. plus 9.5% superannuation (increasing to 17% from July 2021)

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University.

About The Team

Student Experience focus on delivering student experience and engagement that provides the greatest value for students and ensuring consistency of experience across the organisation.

Student Experience is responsible for improving student satisfaction, advocacy, and retention and employment rates, and building value for each student segment that are integrated across the enterprise and deliver on the brand promise.

Student Experience encompasses a number of core services delivered through Student Services and Student Experience service in the Service Delivery Centres.

About The Opportunity

As the appointee you will deliver a consistent, transparent and high-quality student service. You will provide a high level of administrative support to the area and take a responsible and supervisory role in the establishment, maintenance, improvement and monitoring of systems, policies and procedures to ensure efficient operation and a high level of client support is provided to academics and students. You will work within a skilled team to make a valuable contribution to the student experience.

To Be Considered For This Role, You Will Demonstrate
  • Relevant tertiary qualifications or equivalent competency
  • Substantial relevant senior administrative experience at an appropriate level
  • Highly developed written and verbal communication skills
  • Highly developed organisational skills and demonstrated ability to set priorities and to meet deadlines
  • Ability to work independently, show initiative and work productively as part of a team
  • Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email
  • Strong focus on delivering an exceptional student experience and customer service

Full details of the position's responsibilities and the selection criteria are outlined in the position description. Please see the position description prior to applying: Position Description - Student Experience Officer.pdf

The content of your CV should demonstrate how you meet the selection criteria.

Closing date: 11:55pm on Sunday, 13 June 2021

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce. We celebrate inclusion and diversity and believe gender equity is fundamental to achieving our goal of being a top 50 university by 2050.
  • We have child friendly areas on campus, including childcare facilities. Flexible work arrangements, part-time hours and job sharing will all be considered.
  • UWA has been awarded Platinum Employer Status for being a Top Ten Employer for LGBTI Inclusion by the Australian Workplace Equity Index (AWEI -2019).
  • UWA has also been awarded Athena Swan Bronze Accreditation in 2020.