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It Support & Solutions Consultant

Radiant Recruitment - Melbourne, VIC

Source: uWorkin


Opportunity for an IT Consultant to utilise their skills across both IT support and solution implementation in a broad-ranging role.

  • Flexible, family-friendly culture
  • Broad range of IT services, support and software
  • Located close to the CBD

Providing a broad range of IT solutions this Australian company works closely with small and medium businesses to ensure that their IT systems productive, well maintained and secure. Services include but are not limited to IT strategy, cloud migration, data & server maintenance, network infrastructure, security, scheduled maintenance, and provision & implementation of specific software solutions.

This business has seen consistent growth over the last few years and is in a good position to continue this growth. They currently have a vacancy for a IT Support & Solutions Consultant who will be responsible for both onsite and remote IT support & implementation. You will be undertaking tasks that require a high level of technical analysis, diagnosis and problem solving.

This is both a technical solutions and technical support role, so it will be essential that you are able to provide recommendations and advice based on customers’ specific requirements. As such this role will suit someone who has strong communication skills and enjoys interacting with customers.

This business understands that those who are IT (or related) degree qualified and those that are not but have significant experience in the IT industry, both bring different strengths to the table. As such if you fit into either of these categories we are interested in hearing from you.

You will be responsible for IT support and solutions across:

  • IT strategy implementation, focusing on business goals, productivity and budget
  • Implementing business software including cloud services, accounting and industry specific solutions
  • Networking with respect to accessibility, emails and security
  • Maintenance including server reviews, data management, security patches, audit logs and firewall settings
  • General and high-level IT support
  • Troubleshooting both onsite and remotely
  • Providing technical guidance and mentoring across the business

Ideally you will have/be:

  • Provided complex IT support and a broad range of high-end solutions
  • Understanding of network infrastructure, firewalls, routers, switches, VPNs and DNS
  • Experience with file services, Office 365 and cloud backup solutions & management
  • Worked on multiple projects, adapting to different operating environments and changing technology
  • Ability to manage complex IT projects through to completion
  • Decisive, that is, able to make immediate and important judgement calls
  • Excellent communication skills, business savvy and be confident working in client-focused role
  • Genuinely interested in interacting with customers from a solution sales perspective

If you are interested in this opportunity, then please apply here or alternatively send your resume toresume@radiantrecruitment.com.au.

For a confidential discussion, please contact Andy Forbes on 0433 775 265.