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May

Customer Service Consultants

DFP Recruitment - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Our client is a leader within their industry, and they are currently looking to expand their team of enthusiastic, friendly, dynamic individuals in their Contact Centre! This is an exciting opportunity for an individual who is ready to take the next step in their Customer Service career.


As a Customer Service Consultant you will play an integral role by providing excellent service support to customers and assisting customers with their delivery enquiries. You will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service.


You will be:

  • Delivering an exceptional experience and enjoy interacting with customers to discuss delivery of their order;
  • Building strong relationships and working towards understanding the customer’s needs and advise of any container delays
  • Liaise with other areas of the business such as warehousing or other teams
  • Check orders are correct, enquire about orders from third parties and taking payments


Who we’re looking for:

  • People who have Customer Service experience;
  • Experience working in a contact centre, retail store or hospitality;
  • Proven experience in solving problems;
  • The ability to build customer relationships quickly and make outbound calls to customers;
  • Can learn and use new systems rapidly;
  • Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
  • The proven ability to meet KPI’s


As a strong communicator, you’ll feel comfortable responding to service enquiries relating to a range of products and services – and don’t worry, full training and ongoing support will be provided! Attractive hourly rate! 


For our client, it’s all about their people! We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience! 

Successful candidates must be able to commence on Wednesday June 2nd and be flexible to work full time hours between Monday – Friday 8am – 7pm and 9am – 5pm on a rotational Saturday.


Don’t delay! If you’re excited about this exciting opportunity APPLY NOW! Interviews to commence immediately

Melbourne, VIC

Customer Service & Call Centre




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