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May

Porting Coordinator

Access4 - Southbank, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Access4 is looking for a customer service focused individual who has exceptional organisational skills to join our growing porting team.

You would work as a part of a Team accountable for local number porting, new numbers and existing numbers both for Australia and New Zealand.

The Porting Coordinator is responsible for porting, new number requests, call testing, updating records whilst liaising with Partners and vendors to ensure an efficient porting process.

What You’ll do

· Manage local numbers Port in’s and Port out’s for Australia and New Zealand

· Coordinate live port in’s on the scheduled date and manage any porting exceptions

· Escalation of porting issues to higher level support teams

· Service collection and data management for porting projects

· Updating records on internal systems

· Perform other duties and tasks as directed

This position is for a well organised individual, who can work under pressure and has exceptional attention to detail and time management skills.

What You’ll bring

· Excellent customer service skills

· Has excellent verbal and written communication skills

· Troubleshooting and analytical skills

· Advance knowledge of Excel

· Experience working in a team

About Us

Access4 is a wholesale unified communications (UCaaS) provider empowering partners to grow in new markets through first-class infrastructure, automated provisioning and unrivalled support and sales enablement programs. We are a rapidly expanding, fast moving and dynamic team that work in a collaborate style to achieve results.

What makes us different is our unique technology platform and leading partner success program.

Our people make the difference in providing the best customer experience possible for cloud Unified Communications. As a cloud UC organisation, we promote a flexible and supportive culture for team members to be their best. Our values not only reflect our culture but also guide us in how we act and how we select our new team members.

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