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Small Business Specialist

Foxtel Group - Melbourne, VIC

Source: uWorkin


As a Small Business Specialist, you will be primarily focused on acquisition and retention in the small to medium business markets, as well as other phone-based revenue activity across the entire commercial portfolio via both inbound and outbound sales channels.

You will be responsible for delivering an entertaining high-quality experience to all prospective and existing customers using a professional engaging approach combined with your expansive knowledge of Foxtel’s products and services.

Your Responsibilities

  • Deliver an entertaining first-class customer experience to all prospective and existing Foxtel customers.
  • Acquisition of new Small to Medium subscribers inbound/outbound
  • Acquisition of licensed venues, working in conjunction with field sales inbound/outbound
  • Retention of existing Small to Medium subscribers using tools provided
  • Acquisition Jeopardy management
  • Compliance to all legal requirements
  • Grow the existing subscriber base by up selling and improving subscribers’ content and offering (outbound)
  • Deliver Departmental KPI requirements
  • Participate in relevant training and coaching sessions as required

Your capability
  • Highly motivated sales professional with demonstrated understanding of sales process/techniques.
  • Minimum 3 years relevant sales and customers service experience
  • Excellent influencing, negotiation, listening skills and communication skills (verbal and written)
  • Demonstrated ability to achieve set performance targets and development goals
  • Ability to adapt to change within a fast-paced sales environment.
  • Outstanding Customer Relationship Management skills
  • Professional telephone manner
  • Strong negotiation & listening skills
  • Ownership of personal objectives and output
  • Excellent at dealing with customers.
  • Good numeric skills.
  • Strong ability in customer management systems (Kenan / Salesforce)
  • Good interpersonal and team skills.

About Us

The FOXTEL Group is Australia’s leading entertainment and sports subscription television business. Our brands include FOXTEL, FOX SPORTS Australia, FOXTEL Media, Kayo Sports and BINGE. Working at Foxtel means being part of something different, better, special. We put our customers first, we own it, we’re authentic, we focus on changing the game, and we win together.

What’s In It For You

We have a benefits program with something for everyone, but we’re in the entertainment business, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband.