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Customer Solution Engineer

KONE - Mascot, NSW

Source: uWorkin


At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Customer Solution Engineer to join our NEB Engineering team based in Sydney (Mascot)

What will you be doing?

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases.

  • Participates in customer meetings and answers customers’ technical questions when needed
  • Selects the correct product platform on which to make the offering.
  • Proposes solutions from all KONE business lines, new services, escalators, elevators, doors etc.
  • Responsible for correct APF solution costings
  • Involves CSE Engineer, Product to understand the costing for corporate and local materials
  • Involves CSE Engineer, System to understand the costing for integrations
  • Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the solution
  • Coordinates specification creation
  • Performs initial and revised non-standard energy calculations
  • Performs traffic analysis.
  • Accountable for the technical content of the order between MS 0b and MS 1c
What are we looking for?
  • Holistic understanding of different building types and customer segments
  • Good solution and value-selling skills
  • Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
  • Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)
  • Good knowledge of KONE solution-related codes and standards
  • Good knowledge of environmental and sustainability requirements and norms.
  • Good engineering tool skills e.g. CAD and BIM skills.
  • Basic knowledge of competitors’ technical solutions.
  • Minimum 3-5 years of relevant engineering experience in the elevator business.
  • Working level of English
  • IT literacy.
  • Good communications skills
  • KONE products and offering sales strategy
  • Technical understanding of KONE offerings
There’s so much more to KONE than you may realise.
  • Enjoy career progression opportunities within a global organisation
  • Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
  • Grow with comprehensive learning and development programs covering a wide range of professional skills
A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself!

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers