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May

Supporter Relations Development Officer

Chris O'Brien Lifehouse - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

The Supporter Relations Development Officer is responsible for helping build our community of regular monthly supporters through outbound telephone calls. The Supporter Relations Officer will participate in the development and implementation of the calling program in collaboration with the Annual Giving Manager.


YOUR KEY RESPONSIBILITIES WILL INCLUDE;

  • Make outbound telephone calls to supporters and Grateful Patients with the aim to convert to a regular giver.
  • To receive donations from those wanting to give back to the hospital, correctly enter data into CRM (Salesforce) and make notes where required.
  • Provide excellent supporter care and best practice customer service
  • Work collaboratively with the development team to ensure overarching fundraising targets are met


SELECTION CRITERIA

To be successful in this role, you will need:


Essential

  • High emotional intelligence with excellent judgment and sensitivity to interpersonal and organisational dynamics
  • Excellent interpersonal communication skills and phone manner with the ability to communicate with people from diverse backgrounds in a non-judgmental manner and be able to respect different values and cultures.
  • Knowledge of and experience in tele-fundraising techniques such as objection-handling
  • Empathy and understanding of people facing a major and distressing illness.
  • Sound understanding of privacy principles and the need for absolute confidentiality.
  • Experience providing supporter care over the telephone to donors
  • Kind, empathetic and compassionate by nature


Desirable

  • 1 to 3 years’ fundraising, customer service or other related experience preferably in a call centre environment.
  • Experience with medical fundraising would be strongly preferred


Chris O'Brien Lifehouse is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all our current open positions. If you require assistance, please let us know at the time of your application.

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