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May

Customer Service Consultant

DFP Recruitment Services Pty Ltd - Fraser Island, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Iconic Australian Organisation
  • Maryborough location
  • Roles commencing 14th June 2021
Our client is one of the best-known brands in the country! Customers are at the heart of everything they do, which is why the team is passionate about delivering exceptional service. Currently, they are looking to expand their team of enthusiastic, friendly and dynamic individuals in the Maryborough Contact Centre. This exciting opportunity allows room for growth for an individual who is ready to take the next step in their career.

What you’ll be doing
  • delivering an exceptional experience and enjoy interacting with customers to identify their needs;
  • creating a simple and brilliant customer experience, offering solutions that best meet their needs and not be afraid to get in and do some troubleshooting on basic technical issues;
  • responding to sales and service enquiries relating to a range of products and services;
  • helping customers get the most out of their technology;
  • building strong relationships and working to understanding their needs, you will confidently coach customers through technical issues and be able to explain how to use our online self-help tools and applications; and
  • working in an agile and ever-changing work environment with constant support and leadership guidance.
Who we’re looking for:
  • People who have Inbound, outbound Sales or Customer Service experience in a large-scale organisation
  • Experience working in a contact centre or retail store
  • Proven experience in solving problems
  • The ability to maintain customer relationships
  • Can learn and use new systems quickly
  • Excellent listening skills along with a friendly personality and a genuine desire to help people
  • The flexibility to work across a rotating roster between 7:00am – 7:00pm, 7-days/ week.
Full training and ongoing support will be provided; the hourly rate is $28.86 per hour + super. Weekend and evening shifts will accrue relevant shift allowances.

For our client, it’s all about their people! To ensure they deliver a premium service to the customer we are seeking passionate, tech minded oriented professionals who love technology, and love to help others make the most of it!

Don’t delay! If you’re excited about this 12+ month opportunity APPLY NOW! Interviews to commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
JO-2105-475816

Fraser Island, QLD

Customer Service & Call Centre




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