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Digital Support Analyst

Data Action - Adelaide, SA

Source: uWorkin


Data Action (DA) has over 30 years’ experience as a specialist software and services provider to the alternate banking and financial services industry. Operating nationally and servicing a broad client base including customer owned banks, credit unions, neobanks and financial services membership organisations, DA’s focus of supporting the financial wellbeing of Australians is echoed through our values:

  • No goldfish - go beyond your bowl, share knowledge, stay curious and keep learning.
  • Fail forward - Learn from mistakes and keep moving forward.
  • Cheer loudly - Be proud of the team’s results and celebrate successes.
  • Own it - Throw yourself in and own your work, taking responsibility until the end.

About the Role:

The Digital Support Analyst operates and supports products provided to our clients - to analyse and problem solve issues presented through testing and/or production environments. This includes, but not limited to, improving operational support including monitoring and alerting of application anomalies by introducing new technologies, deployment processes, test automation and operational excellence practices. The application of creative solutions to problems and provide timely and accurate communications with clients will be paramount.

You Will be Responsible for:

  • Product upgrade and maintenance deployments
  • Support progressive and transparent change management processes
  • 2rd level product support
  • Develop an understanding of the customer’s business in specific areas and their use of the system
  • Provide guidance to customers on “how to” and “why” type queries
  • Fault investigation and resolution including the raising of defects, creation and execution of scripts
  • UAT co-ordination including environment preparation, switching on and configuration of new functionality
  • Contribute to the development of new functionality by ensuring solutions are technically sound and always make sure the Application Support team has appropriate knowledge, procedures and documentation in place to support the product suite
  • Assist in software build upgrades.

What You'll Need to Succeed: 

  • Tertiary qualifications in information technology or an aligning field
  • Experience supporting commercial applications using .NET or equivalent
  • Understanding of the change management methodologies
  • Strong understanding of web technologies and internet fundamentals
  • Significant experience working in a DeVops environment
  • A strong understanding/professional working experience working AWS or Azure would be desirable. 

DA offers exciting opportunities for professional development and we have a strong focus on career progression for our employees. Flexible and supportive working arrangements are encouraged.

If this sounds like you, we’d love to hear from you! Please be sure to combine a covering letter addressing the key criteria set out above as the first page of your resume. 

To be considered for this role you will need to be an Australian Citizen, Permanent Resident, or have a current visa that permits you to work in Australia.