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May

Nab Inbound Contact Centre Advisors

Hays Banking - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role
NAB Connect is the internet banking platform for NAB’s Business customers. As a NAB Connect Servicing Advisor you will be taking calls from NAB Business & Corporate customers who require assistance with the NAB Connect platform. Your main responsibilities will include:

  • Taking inbound calls from Business customers
  • Providing solutions to NAB’s Business customers
  • Providing exceptional customer service
  • Navigating through multiple different systems
  • Taking up to 30 calls per day
  • Assisting with other departments with ad hoc admin duties
  • This role is initially a 6-month temporary assignment with the view to extend or become permanent. You will be required to be available to work between the hours of 8am-8pm on a rotating roster.

Due to the on-going nature of this role, you must have Australian or New Zealand citizenship or permanent residency status.

What you'll need to succeed
In order to be successful in this role you will have:

  • Previous contact centre experience (preferred)
  • Previous retail/admin/hospitality experience
  • Ability to use multiple systems
  • Ability to build rapport quickly
  • Fast learner
  • Problem solving skills
  • Ability to think outside the box

What you'll get in return
In exchange for your commitment, you will be offered a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Michelle Thorp at [email protected], or call 03 9604 9669

LHS 297508 #2494122

Melbourne, VIC

Customer Service & Call Centre




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