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Service Lead

Woolworths Limited - Winston Hills, NSW

Manufacturing & Industrial
Source: uWorkin



Service Lead - Wholesale

  • Support the Australian Grocery Wholesalers (AGW), [email protected] and Woolworths International (exports)
  • Ensure excellent service outcomes 
  • Join one of Australia’s leading retail groups, and enjoy the opportunity to grow and make a positive difference

 About Us
At Primary Connect, we’re passionate about providing safe, efficient and cost-effective transport, and moving our customer’s products in the safest and freshest way possible. Our vision is to consistently deliver outstanding service, and to be the preferred, trusted supply chain partner for our valued customers. We are investing heavily in people and technology, so there has never been a better time to join Woolworths as we grow and transform in our offering to customers
The Opportunity
The purpose of this role is to ensure and uplift the operational Primary Connect service levels to support the Australian Grocery Wholesalers, [email protected] and Woolworths International (exports) trading divisions:

  • Overall responsibility for the Primary Connect service levels provided to Australian Grocery Wholesalers (AGW), [email protected] and Woolworths International (exports)
  • Create and embed scalable operational service performance
  • Proactive service management and resolution of service failures
  • Liaise with Woolworths and 3PL DC’s, Transport teams, and key customers.
  • Champion Wholesale, [email protected] and International within Primary Connect, including 3PLs to increase profile and buy in
  • Primary, internal and external, operational point of contact for Wholesale, [email protected] and International Primary Connect
  • Operational planning with 3PL’s and customers for event and peak periods, liaison with replenishment teams
  • Periodic Delivery In Full (DIF) and Delivery On Time (DOT) reporting
  • Identify and execute DIFOTEF uplift opportunities
  • Provision of service insights
  • Support of the creation and implementation of Wholesale analytics

Who we’re looking for
We’re looking for a team player who will be driven and passionate, keen to get things done and able to make an impact in a fast-paced environment, while also possessing:

  • Minimum three years Supply Chain operational experience
  • Experience working within large organisation with multiple divisions
  • Experience of Wholesale and / or Food Service Supply Chain
  • 3PL experience
  • Knowledge of buying and replenishment processes
  • Ability to create effective relationships and influence customers, commercial and operational stakeholders 
  • Excellent communication skills 
  • Ability to identify root cause and create effective case for change
  • Ability to work in ambiguity and create time bound outcomes

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTI inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

Winston Hills, NSW

Manufacturing & Industrial


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