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May

Customer Support Officer

Secretaries.com.au - Knoxfield, VIC

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Source: uWorkin

JOB DESCRIPTION

  • #20087913
  • 19 May 2021

Customer Support Officer

  • Haines Educational

  • Knoxfield VIC 3180, Australia
  • $30,000 - $40,000 p.a.
  • Full-time

Haines Educational is a leading supplier of science and laboratory equipment to Australian schools. We are looking for a motivated and experienced all-rounder who is able to deliver exceptional customer service. This is a full time position based in Knoxfield, Victoria.

The role will suit a hard working self-starter who excels in customer service and administration. The ideal candidate will be a technically minded logical thinker who is articulate and can problem solve. A strong interest in, or experience in using, scientific and/or laboratory equipment is an advantage.

Responsibilities include:

  • Receiving incoming calls
  • Responding to customer enquiries over the phone and via email
  • Processing and tracking sales orders using our ERP system, Netsuite, and our online platform, Magento
  • Preparing quotes
  • Working with suppliers to manage the chemical ordering and invoicing process
  • Updating of product and customer information on our systems
  • Resolving after sales issues, including the preparation of product return documentation
  • General office management duties.

Requirements include:

  • Prior customer service experience (preferably experience with a company selling technical products)
  • A "can-do" attitude
  • Outstanding communication skills (written and oral) and a well spoken and polite telephone manner
  • Excellent attention to detail
  • Strong analytical, numeracy and computer skills (especially in Word, Outlook and Excel)
  • Ideally a technical product background and ability to understand and impart technical product information to customers
  • A mature outlook and the ability to work in a small team
  • Experience with NetSuite, or a similar ERP system and Magento is an advantage

Please email all enquiries to sales@haines.com.au

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