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May

Consumer Liaison Officer

Melbourne Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Job Description

Location: Melbourne | Northern Metropolitan
Job type: Not provided
Organisation: Melbourne Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Other, Family Violence Workers, Medical, Nursing
Reference: 57048
Consumer Liaison Officer

  • Part of a dynamic team

  • A key point of contact for consumer feedback

  • Opportunity to be a part of recognising where patient experience could be improved

The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.


Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

We are looking for passionate and dedicated individuals to join our Consumer Liaison team. This is a Part Time position, working 64 hours per fortnight, based at Jane Bell House (The Royal Melbourne Hospital).

Your Opportunity:

  • Ensures that consumer feedback is responded to in a timely manner

  • Be a resource of the RMH services in the management of feedback

  • Collaborate with Divisional Quality Improvement Consultants to contribute to improvement

About You:

  • Tertiary Qualification in a relevant field e.g. health professional, human factors, public health

  • Excellent communicator (written and verbal), including knowledge of medical terminology

  • Excellent interpersonal skills

Benefits:

  • A Values based organisation offering great prospects for career diversity and professional advancement, including training and research opportunities, and access to mentorship and leadership programs.

  • Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service,

  • Employee Assistance Program, Peer Support Program - run by our dedicated employees.

  • Salary packaging options, monthly ADOs for full time staff (That’s an additional day off every month!), discounted onsite car parking, close to public transport.

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

Interested?

Find out more about The Royal Melbourne Hospital https://www.thermh.org.au If you have any questions or require more information, connect with us. We look forward to hearing from you.

The Royal Melbourne Hospital is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working With Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Melbourne, VIC

Health, Medical & Pharmaceutical




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