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Client Success Team Member


Any Industry
Source: uWorkin


About us

Gro Clinics is changing the landscape of hair transplant surgery in Australia by using specialist equipment to significantly improve our clients’ outcomes. Of paramount importance to us is that our clients feel confident and empowered.

By applying the latest, advanced innovations in cosmetic medical technology we offer our clients non-invasive treatments that yield in great results but only require a little or no downtime.

We are looking for an experienced Client Success Team Member to join Gro Clinics on a permanent part time basis.

The role

As our Client Success Team Member, you will be our primary point of contact for all client feedback, concerns and general enquiries. This role would be perfect for someone who has worked on a busy reception or in a call centre. The person in this role must make a great first impression.

You will be responsible for

  • Receiving and triaging in-bound calls
  • Answering calls in a timely manner
  • Taking messages and forwarding on to appropriate person
  • Forwarding on calls as required
  • Scheduling appointments where applicable
  • Answering questions in accordance with training
  • Handling all calls in a positive manner in accordance with company protocols
  • Handling complaints according to company’s Client Complaint Procedure
  • Ensuring a positive work environment

This role will be home based and suit someone who can work autonomously without any distractions during their shift.

As long as you are heavily focused on delivering outstanding customer service and results, as well as getting the job done right, then, WE WANT YOU!

Our ideal candidate will enjoy a busy role, have worked in a similar environment. You will enjoy being organised, supporting others and customer service. You will have:

  • Reception skills
  • Call centre skills
  • Customer service skills
  • Worked in a similar industry
  • Excellent verbal and written communication skills
  • Positive and enthusiastic
  • Active listening skills
  • Have integrity
  • Problem solving skills
  • High level or organisational skills
  • Task orientated
  • Time management
  • Ability to multi-task
  • At least 2 years' of experience in communications, marketing, sales or customer success

Please submit your CV and cover letter via Seek

  1. Tell us about yourself
  2. Why do you want to work for Gro?
  3. Why should we choose you?

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Gro Clinics Australia on , quoting Ref No. 961755.