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May

Scheduler / Customer Service

ASHDOWN PEOPLE - Perth, WA

Any Industry
Source: uWorkin

JOB DESCRIPTION

Great opportunity to provide excellent customer service.

About the company
Great opportunity for a Scheduler to join a Manufacturing company based in Belmont. This role requires someone with excellent customer service skills. This position will be paying $55,000 + super.

About the role

  • Assisting with incoming service calls and bookings from customers.
  • Day to day allocating and scheduling of service calls to ensure timely attendance by a technician.
  • Managing and promptly responding to incoming service requests received via email/website submissions.
  • Providing first level technical/product trouble shooting support (full training provided).
  • Close and resolve all work orders, including invoice processing as required.
  • Liaison with service agents and freight companies.
  • Providing high-level customer service support to all incoming queries received within the customer care team.
About you
  • Strong customer service phone skills
  • 2 years' experience working in a professional customer service or office environment
  • Ethical and is passionate about helping others
  • Demonstrates strong problem solving and conflict resolution ability
  • Organised and able to work in a fast paced environment
Please apply through the link if you are interested. Please note that only shortlisted candidates will be contacted.

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