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Console Operator

Private Company - Mandurah, WA

Any Industry
Source: uWorkin


Role Title Console Operator

Reports To Site Manager

Purpose of Role

The Console Operator (CO) role plays a significant role within the retail store teams. The CO is responsible for the delivery of customer service and understanding our customer to ensure they are made aware of our promotional specials in store. This will include upselling to every customer contributing to sales growth within the store.

Key Responsibilities

Customer Service:

• Provide exceptional customer service to every customer

• Tell promotions to customers

• Process sale transactions using POS


• Maintain clean site including bathroom, shop floor, forecourt, storage, fridge and console areas

• Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, picking up rubbish from floor, moving waste to site rubbish bins


• Replenish stock at the shelves

• Make a list of Out of Stock items every week and handover to the Site Manager

Key Challenges & Complexities of Role

• Being in Retail at a Fuel Station, fast paced environment and high number of tasks/activities are required to be completed each shift in addition to excellent customer service with no gaps

• Stay calm while providing customer service and support to difficult customers

• Keep an eye of forecourt and shop customers including responding quickly to safety hazards and incidents

Christmas blackout period: Annual leave not permitted during December and January

Inherent physical requirements

• Ability to stand, operate the Point of Sale and move around on feet for a period up to 8 – 10 Continuous hours

• Ability to see forecourt and shop floor from behind console

• Ability to squat down to floor and lift including above shoulder height

• Ability to lift 7.5kg minimum

• Ability to handle food and comply with Food Safety Legislation