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Client Services Officer

Calvary - Darwin, NT

Voluntary, Charity & Social Work
Source: uWorkin


Calvary Community Care
Client Services Officer
  • Join one of Australia’s leading health, community and aged care providers
  • Permanent Full time position
  • Excellent salary packaging options available
About the role
Our Client Services Officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately. You will also be responsible for answering incoming calls from clients and employees promptly and courteously, providing clear and accurate information as well as rostering to ensure all patients are seen by our Support Worker team as needed.
What you bring
  • Previous Rostering Experience
  • Drivers Licence
  • Ability to manage a switch board
  • Strong customer service skills
  • Exceptional communication skills with the ability to cope with multiple demands of phones, emails and schedules
  • Digital literacy skills, in particular excel, emails and word processing with the ability to learn new systems
  • Ability to maintain confidentiality of sensitive information
  • A desire to join a team committed to the care of others in a mission based organisation
  • A valid Ochre Card or willingness to get one.
This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. Further details are available here: https://www.calvarycare.org.au/careers/benefits/
About Calvary
Calvary is a national Catholic provider of health, community and aged care services operating in six states and territories. Our services include public and private hospital care, acute and sub-acute care, home care services and retirement and aged care services, in both rural and metropolitan areas. Calvary employs over 11,000 people and has over 1,500 volunteers.
Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.
How to join the team
To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.
Please note: attached to the job advertisement on the Calvary Careers portal are important documents relating to the role. Please ensure you view these documents before beginning your application. It is suggested that you download a copy of these for your reference.
Candidates must hold Australian or NZ Citizenship or the capacity to permanently work in Australia. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

Selection Criteria
Desirable: Do you have experience in an aged care environment?
Essential: Do you have a First Aid Certificate?
Essential: Are you aware of any pre-existing injury or disease that may be affected by the work? Note: Under Section 82 (7&8) of the Accident Compensation Act 1985 failure to disclose information regarding pre-existing injuries or diseases may result in the employee not being entitled to Workers Compensation.
Essential: Do you have a current drivers licence?
Essential: Do you have excellent communication and interpersonal skills?
Essential: Are you computer literate? You will be required to roster for support workers.
Essential: Are you committed to excellent customer service and continuous quality service?

Contact Person
Farzi Khan

Contact Number
(08) 8935 6000

Alternate Contact Person
Marcelo Alvarez

Alternate Contact Number
(08) 8935 6000

Closing Date