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May

Business Services And Support - Support Manager

Woolworths Group - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

This position is accountable for the leadership and management of the BSS Support Team. Ensuring they are working collaboratively to deliver a high level of customer service in systems, robotics development, process, promotions, reporting, continuous improvement and training. Establish effective working relationships with customers and stakeholders across the Woolworths Group.

This role is not a traditional IT position and is responsible for managing a large Business Support team. This is not a hands on role but rather you will be leading the strategic direction of team, assigning tasks, monitoring progress and acting as a coach and mentor to the team.


What am I accountable to deliver?

  • Provide a seamless centralised service to all Woolworths divisions and partners on systems, process, promotions, continuous improvement and training
  • Ensure consistency and accuracy across the team to ensure our business is operating at an optimal level
  • Work across all divisions providing end to end support
  • Drive problem resolution by determining root cause and circumventing any future re-occurance in a dynamic environment
  • Provide end user education and support media to broader BSS teams and stakeholders that will benefit.
  • Identify and evaluate system application opportunities and recommend and implement functional solutions or business processes.
  • Identify and implement process improvements ideas that reduce the overall time and/or cost to the organisation
  • Retrieve and report on data critical to the operation of the Woolworths Group


How will I deliver it?

  • Innovative thinking to challenge the status quo in regards to process and system workings.
  • Ensure the quality and timeliness of customer expectations are always met, where possible ensure we manage the situation with the relevant stakeholder.
  • Ensure SAP core competencies are nurtured and maintained within our Commercial, Store and broader BSS teams.
  • Develop and nurture the capability to deliver innovative ideas and build the confidence of our people.


What are the key competencies for the role?

  • Understanding of how a Support Partnering Model works with context to having an onshore / offshore service.
  • Knowledge in implementing and sustaining change
  • Ability to exercise good judgment and recommend solutions.
  • Demonstrated ability to identify potential issues and root causes and work with functional and technical consultants to develop solutions

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au . #LI #WORK180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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