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May

Systems Adminstrator

Private Company - Commonwealth Hill, SA

Any Industry
Source: uWorkin

JOB DESCRIPTION

Systems Administrator

 Driving better experiences for our customers

 Join the leader in new technologies

About the Role

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.

Flightdeck System Administrator is responsible for providing 24x7, 365 day rotating shift based support for the operational integrity of the Commonwealth Bank’s application, system infrastructure and physical facilities (Data Centers). Being highly proficient in ITIL processes and having a sound understanding of various monitoring tools and technologies, Flightdeck is often the first team to detect and respond to any deviations on our systems.

See yourself in our team

The purpose of the Flightdeck team is to provide 24x7, 365 operations and monitoring activities across the Group’s IT Services and to review/triage/resolve system generated events. The team relies on a broad set of technical capabilities across traditional Platforms, Cloud based platforms, Database platforms, and Application systems and take appropriate proactive and reactive action to ensure our IT services are available, secure and performing as expected for our customers. Our customers are varied from Business Unit to IT engineering, with many technologies and applications that are changing rapidly. Being part of the “Run” component of CBA’s IT team, we are accountable for being dynamic, agile and rapid in our capabilities to service customer requests.

Do work that matters:

You are a Systems Administrator in the Flight Deck team, which is the primary conduit for the delivery of operational and monitoring activities across CBA provided services and the integration of these activities with the other RUN focused operational teams.

Responsibilities:

 Perform 1st/2nd level support for production application and system related events and incidents.

 Escalate incidents to vendor or specialist teams for resolution where required.

 Working 12 hour scheduled shifts as required within the 24/7 framework. This includes working on Day and Night Shifts with no on-site support staff (at nights, weekends and public holidays)

 Drive improvements in outcomes that are bound to SLA’s and OLA’s

 Lead preparation and maintenance of Operational Support Standard Operating Procedure documentation.

 Adhere to all group security requirements for each task and role that you and team are performing.

 Own the maintenance, availability and development of the functions within the teams.

 As part of the team’s culture, you will support, develop and up skill other team members.

 Ability to work well under pressure managing complex tasks effectively in short time frames.

 Be an enthusiastic team player, results oriented and committed to quality management.  Perform duties in compliance with group, operational, security and risk policies and processes, escalate issues of non-compliance to Flight deck Team Leader or Manager

 Drive and deliver to the group’s core productivity values of Huddles, VMB’s, Continuous Improvement and Standard Operating Procedures in the team.

 Deliver and adhere to Service Management processes (which are ITIL aligned).

What skills you will possess:

 Solid background in administering or supporting Wintel server OS and basic understanding of Linux technologies

 Experience with Event and Incident management procedures and processes within an IT focused business environment

 Experience with monitoring in a NOC/Operations Centre environment highly desirable

 A strong understanding of operational disciplines

 Excellent technical problem solving skills and a customer service focus within a high pressure environment

 Experience within financial sector or enterprise background is an advantage

 Experience working on Cloud Based technologies /virtualisation is highly desirable

 Experience with monitoring tools like HP Site Scope, SCOM, HP Insight, App Dynamics, Splunk, etc. is highly regarded.

What's in it for you?

 Flexible working programs

 An inclusive team culture that promotes collaboration and innovation

 Group health fund and award-winning super fund

 Amazing development and career progression program

Your Development and Career Progression:

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

This role is moving to world class Technology Park in the coming weeks.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 03/06/2021

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