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May

Guest Services Agent

Private Company - Charles Sturt University, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Job no: 596452
Work type: Full time - Continuing/Permanent
Categories: Administration and Executive Support
  • 1x Full-time, ongoing position available
  • Salary Level HEW 4 + 17% Superannuation
  • Based at the City campus with close access to public transport

About us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the Role

As the Guest Services Agent, you will provide a professional high level of customer service for visitors and building occupants, where you will welcome and induct new staff and guests into the workplace. You will ensure smooth operation of the building facilities, including the reinforcement of workplace behaviours as an agile work ambassador and ensuring workplace equipment and meeting rooms are functional, and available for use.

About You

To be successful for this role, you will have:

  • Strong interpersonal and problem-solving skills
  • Previous experience in customer-centric reception and office administration roles or experience in 5-Star hotels.
  • Positive ‘can do’ approach and being proactive in offering friendly and helpful assistance to all stakeholders, both building occupants and visitors
  • Strong organization and time management skills
  • Intermediate skills in MS Outlook and Office suite and confidence in basic technology troubleshooting
  • Demonstrated ability to operate standard office equipment (copiers, scanners, meeting room equipment)

Qualifications

Associate Diploma level qualifications with relevant work experience or equivalent level of expertise gained through relevant experience.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

PD - Guest Services Agent.pdf

Applications close on Thursday 27 May at 11:55pm.

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Application close: 27 May 2021 11:55 PM AUS Eastern Standard Time

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