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Inbound Customer Service Advisor

Resourcing Ink - Brisbane Grove, NSW

Customer Service & Call Centre
Source: uWorkin


Key responsibilities

Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services

Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.

Execute a strong negotiation technique and influence confidently to close opportunities

Sell products and services that effectively meet customer needs

Establish good customer relationship to create a simple and brilliant customer experience across all our interactions in a multi-media environment

Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers

Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.

Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required

Excellent Verbal/Written Communication Skills

Comprehension and Understand customer needs

Excellent communication and technical Experience

Good listening skills & keeps at customer at the center

Good Analytical and problem solving skills

Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meets the customer needs

Knowledge of MS Office.

Ability to work in a highly collaborative environment


0-3 years

Contract length: 6 months

Expected Start Date: 01/06/2021

Job Types: Full-time, Contract

Salary: $19.00 – $20.00 per hour

Brisbane Grove, NSW

Customer Service & Call Centre


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