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Process Designer

Suncorp Group - Brisbane City, QLD

Source: uWorkin


  • An opportunity to build strong relationships
  • Permanent role
  • Brisbane CBD location with flexible work options available

The Role

The Process Designer role involves supporting the Banking & Wealth process optimisation efforts from strategic programs of work through to task-level tactical improvements, collaborating with a broad range of stakeholders to streamline Lending processes and enhance customer experience. The role also involves delivering and executing all aspects of end-to-end process design and delivery, from ideation and initial process problem solving through to procedure amendments or creation solution development, implementation, change management and benefits realisation.

Key Responsibilities include:

  • Working with key stakeholders to identify process problems and deviations from endorsed process targets, applying personal SME knowledge of end-to-end processes and associated constraints/ opportunities
  • Conducting root cause analysis on process & procedure anomalies to determine underlying causes for these problems, in alignment with Suncorp’s Agile and Lean frameworks
  • Developing facts-based and data-driven options analyses (and recommendations) to support the Process Design Manager agreeing solutions and countermeasures for problems along with key decision-makers and risk advisers
  • Maintaining awareness of current industry and market trends to ensure problems are solved creatively
  • Working collaboratively with relevant stakeholders to structure an efficient design and implementation approach, leveraging existing principles around virtual teams, Agile, Lean and Human-Centred Design
  • Executing design of new processes required to achieve stated objectives and benefits of the endorsed Initiative.

Skills & Experience:

  • Minimum 3 years’ experience in process design, process improvement or operational excellence preferably within Financial Services
  • Experience in roles requiring high levels of stakeholder influence, presentation and collaboration
  • Experience in compliance-based initiatives
  • Demonstrable experience with continuous improvement, problem-solving and business design methodologies (e.g. Lean, Six Sigma, Customer-based Design)
  • Demonstrable experience with process modelling tools and associated methodologies (e.g. BPMN, ARIS, & BPM)
  • Experience in project management and delivery and familiarity with associated methodologies (e.g. PRINCE, Agile etc) is desirable.


  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)


Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2020)
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)

If this opportunity sounds like the challenge you have been looking for please apply online today.

Advertised: 20 May 2021 AUS Eastern Standard Time
Applications close: 06 Jun 2021 AUS Eastern Standard Time