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Customer Service Representative - 12 Month Fixed Term Contra...

Danone - Macquarie Park, NSW

Customer Service & Call Centre
Source: uWorkin


About the job


Danone Nutricia is a company which is passionate about people, our employers, our customers and those who live in our community. Our mission is to "Bring Health through Nutrition to as Many People as Possible" and this is a mission our Danoner's live by every day. Thrive in a culture that empowers you to express your ideas and share what you are passionate about.


Our customer base consists of direct consumers (website sales) large retailers and wholesalers, pharmacies, hospitals and aged care facilities. In this role, your responsibilities will include (but are not limited to):

  • Responding to incoming enquiries and provide prompt resolution (both phone and email)
  • Processing orders via SAP
  • Providing order status updates
  • Investigating and processing claims
  • Managing inventory
  • Liaising and providing general support to internal and external stakeholders - 3PL warehouse and logistics, supply chain and finance
  • Maintain data excellence
  • Working effectively in a team environmnent

About you


This role is best suited to those who are passionate about delivering exceptional service to customers through excellent execution and being accountable for end to end order to cash process.

Ideally you will have:

  • Previous customer service/order processing experience within the FMCG industry or digital consumer environments
  • Excellent communication and interpersonal skills
  • Experience with digital interface platforms, SAP is preferred
  • High attention to detail
  • Intermediate excel skills, ability to interpret data
  • Able to work in a collaborative environment
  • Passion to positively impact supply chain ways of working and drive process enhancements

About us


Do things your way. The way you work, the way you develop, the way you progress, it's all up to you.

Working here you'll need to enjoy a fast pace, complexity and it can get a little challenging. But it's packed with opportunities. You'll work with some of the best known brands in the world such as YoPro, Activia, Aptamil and Karicare, and we absolutely guarantee that you can just be yourself.

Always looking to bring the outside in to continuously improve our ways of working as well as our Danoners day to day experiences, we have been awarded -

  • Great Place to Work accreditation - a globally recognised programme where we feature as one of Australia's top places to work
  • 2020 finalist in the Australian HR Awards for the category "Employer of Choice"
  • Winner of the 2020 Employer of Choice awards through the NZ HRD Awards

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

Danone is an equal opportunities employer. We encourage all qualified applicants to apply regardless of race, colour, religion, sec, national origin or disability status. If you require any assistance during the recruitment process because of a disability, please enclose details within your application.

Macquarie Park, NSW

Customer Service & Call Centre


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