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Senior Business Process Consultant

Enable Professional Services - Melbourne, VIC

Source: uWorkin


About Us:

· CRN Magazine Fast50 Ranking 2017-2019

· Asia Pacific & Japan 2020 ServiceNow Elite Partner of the Year

· LinkedIn Top 25 Hottest Places to Work

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.

We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand, Malaysia, and our centre of excellence in India. 

Role Summary:

Consulting roles are exciting and challenging - our customer base ranges across all tier 1 industries and sizes. Engagements vary in length from days to months to years. To be successful in this role you must present excellent communication skills to work with client stakeholders, client teams and Enablers - both local and remote. You should expect to engage with various clients from commercial to enterprise and have the ability to switch context and customer easily.

You have to be a creative thinker, detail-oriented, technically savvy – with the ability to process information quickly. You will be proactive and pragmatic, with excellent analytical and problem-solving skills, while matched with exceptional verbal and written communication. Enable invests in our people and their growth, so you should expect a challenge.

Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors and leaders.

Main Responsibilities:

  • Leveraging Business Consulting Practice methodologies and consulting intellectual property to achieve business objectives.

  • Drive high-level specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.

  • Preparing and running functional and technical design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.

  • Ensuring process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes

  • Ownership for completing, developing, and improving required documentation such as process flow diagrams, solutions designs, as-built documentation, roles/responsibilities, workshop agendas, presentations, and gap analysis reports.

  • Drive continuous process improvement practices, while identifying areas of process
  • and recommended solutions that detail pros, cons and risks.

  • Organising and executing test cycles, developing test scripts and automated tests.

  • Documenting user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with local and remote teams.

  • Support the sales process by leveraging experience and business insights to help the customer understand the value that Enable provides through its consulting solutions.

  • Assisting in the uplift of consultant capability through mentoring, feedback and
  • of peers in new activities and product understanding.

Skills Matrix:

  • Minimum of 5 years of demonstrated experience in process consulting, definition and deployment of process improvement and systems analysis on ServiceNow platform.

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

  • Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements.

  • Experience implementing integrations between ServiceNow and external systems.

  • Domain expertise in IT Service Management, IT Operations Management

  • Asset Management, HR Service Delivery and Performance

  • Experience using ServiceNow Agile Development and managing SCRUM calls and Agile processes.

  • Strong analytical skills to quickly recognize issues and opportunities to improve processes and drive efficiencies.

Qualifications & Certifications:

· IT Degree or relevant tertiary education in Computer Science

· ServiceNow CSA, CIS ITSM + 1 other product CIS

· ITIL Foundation Certified

· PMP and/or Agile Scrum certificates

The Enable Way: Passionate, Pragmatic & Committed