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May

Client Contact Centre Operator - Outbound Team - Vetwest

VetPartners - Osborne Park, WA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Description

Position at Vetwest
Part-time Central Reception Operator - Vetwest

CLIENT CONTACT CENTRE OPERATOR - VETERINARY INDUSTRY
Vetwest and AdelaideVet are seeking applications from experienced outbound contact centre operators or customer service superstars with strong teamwork skills and exceptional communication skills to join our team of professionals located in Osborne Park.

Key Duties

ABOUT THE POSITION

  • Conduct outbound calls to existing clients, and potential clients
  • Booking various appointments
  • Enquiry response and bookings for various services
  • Complaint handling
  • Provide an exceptional customer service experience
  • General data entry and computer tasks
  • Consistently meet set targets and KPI's
  • Permanent part-time 20 - 30 hours per week
We Are Offering
  • Competitive pay conditions
  • Work for an employer of choice
  • Comprehensive paid training, ongoing support and professional development
  • A fun, small close knit team
  • Part-time role to start with (min 19 hours pw) with a potential to become Full Time
To perform the job successfully, you should demonstrate the following skills and qualities:
  • A proven track record working in a sales/retail environment
  • Exceptional communication skills and telephone manner
  • Computer literate
  • Attention to detail with accurate data entry in a timely manner
  • Flexible and Reliable in relation to hours required for the team
  • An enthusiastic and positive attitude with a willingness to embrace new ideas and processes as they arise
  • Ability to build rapport, show empathy and possess a genuine desire to assist.
  • Ability to work cohesively and cooperatively within a small team
Experience
  • Previous Call Centre / Telephoned based role experience – Administrative Role will be well regarded - **MUST be ok with OUTBOUND calling.
  • Customer Service Experience
  • Experience in a veterinary, medical or animal-based role will be well regarded.
  • Experience in a sales role – Retail will also be considered
Please apply online with your CV and cover letter.

Osborne Park, WA

Customer Service & Call Centre




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