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Technology Services Consultant

KPMG - Melbourne, VIC

Source: uWorkin


KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth.

Your Opportunity

As a team member of the Southern Service Desk this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible.

Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with appropriate technical advice and timely repairs.

This role is required to provide efficient, effective and timely delivery of local IT support Services. Ensuring all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG, whilst ensuring that national processes and procedures are adhered to.

Your main responsibilities include:

  • Efficient and effective delivery of remote IT support in accordance to SLA’s
  • Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services.
  • Minimise customer impact by providing workarounds where possible.
  • Maintain an accurate record of progress against requests for service using the “ServiceNow”.
  • Participating in local/national projects as assigned.
  • Support for the National KPMG Office IT users.
  • Mentor and develop other members of the Technical Services team across multiple technology streams.

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, the ideal candidate will have:

  • Experience exploring technical hardware.
  • Coding/scripting experience.
  • You provide white-glove treatment to customers.
  • You enjoy meeting people and building relationship with customers.
  • Your friends and family call you when they have a technical issue.
  • You are passionate about tech support and customer service.
  • You enjoy solving problems.
  • You can communicate technical concepts in layman’s terms.
  • You have a sense of urgency—but also the ability to keep your cool.
  • You have a foundational understanding of ITSM (ServiceNow) methodologies
  • You share a passion for technology.
  • You are passionate about sharing knowledge and developing others’ technical skills.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG

(Please note that as this role is an office based front desk IT support role, the Sydney office location and rostered times are required)

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Please apply for this position by submitting your confidential application online.