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Home Loans Strategic Partnerships Manager

Macquarie Group - Sydney, NSW

Banking & Finance
Source: uWorkin


Macquarie’s Personal Banking division is looking for a highly motivated Home Loans Strategic Partnership Manager to join our fast-growing business. In Personal Banking, we are proud of our high-performance culture, diversity, and inclusion.

We have a strong focus on meeting community expectations and making risk-conscious, data-based decisions. In line with our entrepreneurial and innovative culture, we adopt Enterprise Agile ways of working and embrace a growth and learning mindset.

The Personal Banking division distributes banking products, including home loans, vehicle lending, credit cards and deposit products through a network of brokers and a growing direct channel. As a result of significant growth in Personal Banking, we are searching for a Strategic Partnership Governance Manager to join the team.

As a Strategic Partnership Manager within the Personal Banking COO team, you will be responsible for managing the ongoing relationship between Macquarie and the head groups of our Home Loan third-party introducer partners. This involves;

  • Driving strong governance and oversight over the third-party introducer partners in Home Loans, including uplifting our contractual and commercial arrangements where appropriate to fit emerging regulatory, business and community expectations
  • Developing and maintaining strong relationships with key stakeholders within our third-party introducer partners, including developing and maintaining a clear understanding of each partner’s strategy, strengths, challenges, and opportunities
  • Designing, implementing, and ensuring the ongoing operation of an appropriate account management structure with each third-party introducer partner, to ensure there is clear, effective, and efficient interactions on both sides
  • Ensuring provision of data and information to/from each third-party introducer partner to cover all relevant areas of the business relationship, i.e., covering business performance, operations, application quality and broker conduct measures
  • Managing delivery and rollout of changes that impact introducer partners and their broker network, including the effective communication of policy, product, and other business changes, and the delivery of actions identified to uplift our partnership
  • Developing and maintaining an understanding how Personal Banking products are represented and positioned within the introducer partners’ processes and systems and identifying opportunities to optimise.

The Strategic Partnership Manager reports to the Head of Personal Banking Strategic Partnerships and is part of the Personal Banking COO team. It will work closely with the broader Strategic Partnerships team plus the broader sales team, including the Head of Broker Sales and the State Management team.

To be successful in this role, you will have experience in the Australian Home Loans market, with a detailed understanding of the broker channel, as well as the competitive and emerging regulatory landscape. You will have a detailed understanding of Home Loans product, pricing, operations, and a risk and control mindset.

You will be confident engaging and influencing with a range of stakeholders, across many different functional areas, both within Macquarie and external distribution partners. You will be an excellent communicator, have strong negotiation, planning, prioritisation and project management skills, are a collaborative team player and are comfortable in a fast-paced, agile environment.

We empower people to innovate and invest for a better future. We are committed to providing opportunities that help you reach your potential. We are looking for people who think differently and take ownership of what they do.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.