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17

May

Bulk Recruitment - 20 Customer Service Officers

Randstad - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Customer Service Specialist

Position Summary:

  • Commencing May 2021/June 2021 through to June 2022 - with a proactive view to extend.
  • Monday to Friday | Rotating roster in between 8am to 6:00pm
  • No experience required - 11 days full time paid training.
  • Must be an Australian Citizen
  • A requirement to work on a rotating roster, released 2 weeks in advance.
  • Office location: North Richmond close transport.

Responsibilities:

You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.

  • Provide accurate and detailed information to customers with great service.
  • Updating records and maintaining accurate data.
  • Maintain compliance policies
  • Meet KPI’s focusing on quality and efficiency metrics
  • Ability to maintain a high level of attention to detail and focus
  • Analyse and solve extensive information & summarise

Requirements:

  • Hold Australian Citizenship
  • Have lived in Australia for the last 5 consecutive years (5 year footprint)
  • Be willing and eligible to obtain a police check (paid by our client)
  • Have full availability between the hours of Monday to Friday 8am until 6.15pm
  • Exceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactions
  • Clear and concise communication skills both written & verbally
  • Tech savvy & the ability to learn and upskill in new systems, technologies and products
  • Great time management skills, positive resilient attitude with a desire to work hard
  • Problem-solving and conflict resolution skills along with an ability to multitask multiple enquiries

Benefits:

  • Base hourly rate + opportunity to earn additional on target earnings
  • Great work culture and supportive team environment
  • Career development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitment
  • Best in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galore
  • Potential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional development
  • Work in a convenient location with easy access to public transport.
  • $500 sign-on bonus on offer to be earned within your first 3 months. Conditions apply.

How to apply:

If this sounds like you “'APPLY" now and send a copy of your updated resume through to [email protected] or call Louise de Gier on 0449 238 663 for a confidential chat.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Melbourne, VIC

Customer Service & Call Centre




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