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Owner Relations Manager

Accor Vacation Club - Surfers Paradise, QLD

Source: uWorkin


Gold Coast

Come and join us on our journey as we reboot our sales operation post-pandemic. It is an exciting time to be joining our sales team as we expand our presence on the Gold Coast. You will be part of the management team responsible for the performance of your site, ensuring your team complies with all aspects of presentation of and application for a financial product. You will support the team to drive excellence in customer service and compliance. You will be hands on and actively involved in meeting our guests / members and assisting our sales consultants and management team with applications for membership in our Managed Investment Scheme.

Duties include:

  • Provide ongoing coaching, mentoring, and compliance training for your team
  • Motivate and develop the team to consistently meet or exceed monthly compliance targets
  • Manage new applications through to completion and on-boarding to Vacation Club membership

Skills & Experience:

  • Minimum 2+ years demonstrated sales experience including management of membership applications
  • Previous timeshare / holiday ownership experience is essential (includes RG146)
  • Proven customer servicing skills in a sales environment are essential
  • Demonstrated experience motivating and inspiring individuals to achieve KPI's
  • Background in administration and compliance

You will be reliable and a great team player. We work on a five day week – Thursday to Monday

This is a truly Heartist team who focus on guests and put customer service first. We are driven by a passion to provide our prospective members with a positive experience. You will join a group of enthusiastic colleagues who do what it takes to create genuine, meaningful connections. Plus – we have fun along the way!

How to Apply : Open to internal employees only

Please ensure you discuss with your Manager prior to applying and complete the Accor internal application form.

Closing date for applications: 5pm, Thursday 20th May, 2021