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16

May

Customer Service Representative - Macquarie Park

HPG CONNECT - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Benefits

  • On site car parking available
  • Attractive salary package
  • Supportive working environment
  • Award winning employer of choice

About the company

Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in Macquarie Park, the organisation offers structured training and support.

About the opportunity

In your new Customer Service Representative role you will report directly to the Operations Manager. You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with up to 50 cases per day and supply supporting documentation to insurance companies. The role will consist of working rotating shifts 8am - 8pm and 8pm - 8am. You will be required to liaise with the technical/medical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task are required.

Duties

Your daily duties would include:

  • Rapid response to inbound phone, email and fax requests from members and clients
  • Liaise with the order processing team and technical support team
  • Detailed documentation of all actions and communications undertaken in the delivery of services
  • provider billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred

Skills and Experience

  • Customer Service experience in inbound/outbound call centre environment
  • Science Degree is desirable
  • Strong attention to detail and multi-tasking ability
  • Clear and concise communication skills

Culture

Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of.

How to Apply

Click apply or contact Jane Atherton, Senior Recruitment Consultant on 0288778714 for a confidential discussion.

( SK927743A )

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