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User Researcher (Built Environment) Or (Human Computer Interaction)

Global Centre for Modern Ageing - Adelaide, SA

Source: uWorkin


The Global Centre for Modern Ageing (GCMA) is not-for-profit start-up with a remit to improve knowledge around ageing well.

Through advocacy, market development, partnerships, research, and learning, we help organisations devise, build and commercialise products and services that allow us all to live and age well.

We have deep expertise in end-user experience research, which brings innovative evidence-based insights to the Ageing Well industry.

Located at South Australia’s Tonsley Innovation District, the Global Centre for Modern Ageing also operates LifeLab – a leading, real-time living laboratory which allows businesses to invent and trial products and services in a simulated ‘real-life’ environment. To meet the growing demands of the Ageing Well industry and build a world class offering of living lab research, the GCMA is hiring a User Researcher (Built Environment) or (Human Computer Interaction).

The User Researcher position offers the best of both worlds, through contribution to focused internal projects as well as client projects across a range of industries. We are seeking a team player who is passionate about improving our lives as we all age and motivated to a make a positive difference for the GCMA, its stakeholders and the community by contributing to the modern ageing narrative. You will thrive in a dynamic work environment while making a significant contribution to the future of the GCMA and the Ageing Well industry.

As the User Researcher you will lead and support projects, providing critical insight and strategy for the ageing well living lab. This role will span across multiple industries (with a specific interest in either built environment or human computer interaction) while focused on understanding a target audience and how they interact with a particular product or service. The User Researcher will seek the reasons behind behaviour, and the wants, needs and priorities of people interacting with new products and services in our lab or in real life settings.

Key responsibilities include:

  • Deliver high-quality user research that can be utilised in our clients’ product and service development processes.
  • Define and conduct living lab user research (exploratory, generative, and evaluative) including research planning, participant management, ethics processes, facilitation, observation and compiling high quality reports.
  • Facilitate ideation sessions and workshops to inspire innovation or existing product initiatives.
  • Conduct concept testing and usability testing on our clients’ products or services.
  • Translate user research into actionable and relevant insights and opportunities for clients’ projects.

This role requires at a minimum a bachelor’s degree in a relevant discipline such as human-computer-interaction (HCI), ergonomics, built environment design, anthropology, social psychology, or similar including 5+ years' experience conducting user research, ethnographic field work or consumer market research, with proven proficiency in the following skills:

  • Computer literacy and capabilities with MS Office, in particular Microsoft Excel, Word and PowerPoint.
  • Experience in designing presentations and facilitating workshops with diverse groups of stakeholders.
  • Fluency in qualitative methodologies including ethnography, contextual interviews, usability studies, written/photo/video diaries, focus groups, etc.
  • Experience of quantitative research advantageous.

For all enquiries, please email info@gcma.NET.au

For further information on the GCMA and LifeLab @ Tonsley, please visit our website www.gcma.NET.au

Applications close COB Friday 21 May 2021. Only short-listed applications will be contacted.