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Senior Client Care Receptionist (Arh Essendon Fields)

ARH Essendon Fields - North Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Senior Client Care Receptionist
Animal Referral Hospital Essendon Fields

An opportunity for an experienced Senior Client Care Receptionist to join our team at Essendon Fields.

About Us
The Animal Referral Hospital (ARH) a premier veterinary specialist referral hospital located at Essendon Fields. We offer a range of specialist services as well as provide 24-hour emergency and critical care to referring Veterinarians and the public.

This is an opportunity for a dedicated Senior Receptionist Specialist Services to join our team. You will be the professional face of the business whilst delivering exceptional customer service to both internal and external stakeholders in a high-pressure environment. Experience in the veterinary industry would be highly regarded but not essential, as full training will be provided. 

We are very passionate about providing a high standard of care and service to our customers and we want to ensure our team can continue that level of care.
About Your New Role

  • Lead a team of 5-6 receptionists on varying rosters
  • Handling a high volume of inbound calls
  • Welcoming clients and their pets and assisting them on their visit with us
  • Managing email enquiries
  • Daily scheduling of appointments and follow-ups
  • Liaising with multiple veterinary specialist teams and their referring veterinary general practitioners
  • Handling of cash, electronic and other payments
  • Requesting documents from referring veterinary clinics and other third parties
  • The ability to deal with emotional and challenging client interactions
  • Leading, managing and training a receptionist team
  • Overall responsibility of reception area

About Your Skills & Experience

  • 2 or more years in a similar Client Care role
  • Excellent verbal and written communication skills
  • Leadership skills, mentoring and coaching skills
  • Passionate about animals and providing excellent and empathetic customer service
  • Previous experience in a Vet Clinic or experience within the pet health care or human health care industry highly desirable
  • Availability for Monday to Friday, full-time work

We Offer

  • A supportive, skilled and friendly team
  • A positive work environment that enables success
  • An evolving and continually challenging career
  • Pay is in line with experience and qualifications

If you would like to become part of our team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:

Fiona Hall, Business Manager
[email protected]

North Melbourne, VIC

Health, Medical & Pharmaceutical


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