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Partner Success Specialist

SustainAbility Consulting - Surry Hills, NSW

Source: uWorkin


Creating a saas business that is good for the planet sounds counter-intuitive, however for this scaleup, it is their mission. They help small businesses deliver goods to consumers easily and reliably all whilst being 100% carbon neutral. They are growing quickly and have opened international markets due to their continued expansion throughout Covid.

They are looking for a Partner Success Specialist is to support the Australian partnerships team on the day to day management of AU partners and growth activities.

What you'll do Contribute to team growth

  • Support partnerships team with strategic client initiatives and partner optimisation.
  • Collaborate with the Senior Partnership Manager with the onboarding and testing of new partners.
  • Collaborate with the integration manager to resolve technical or product issues faced by partners. Provide updates and status back to partnership and support teams.
  • Analyse partnership performance and highlight any risks or potential opportunities.
  • Manage day-to-day operations
  • Document processes and partner requirements as a part of the onboarding process.
  • Investigate and resolve issues that prevent the partner (and/or their merchants) from conducting operations.
  • Partner with the Partnership Support Liaison to train internal teams, including support, in handling partner-specific matters and questions.
  • When required, support with Partnership Support Liaison to swiftly resolve partner issues.
  • Collect feedback from internal teams regarding partnership operations.
  • Establish relationships with partners to advocate the brand and to gather partner requirements.

What you'll need

  • 2-5 years' experience in an account or partner management
  • Working knowledge of the eCommerce in Australia
  • Saas experience would be highly advantageous
  • An insatiable curiosity to understand partner and customer's needs
  • Project management nous and the ability to plan, manage and execute multiple projects and collaborate across multiple teams
  • Strong analytical skills, able to translate data into actionable insights
  • Strong proficiency in using tools used to run eCommerce businesses such as CRMs, payment platforms, apps and plugins and more.
  • Great communication skills and the ability to articulate partners needs/requirements
  • To thrive in a fast-paced, changeable tech environment. You'll also enjoy a minimum viable process (and may have built a process), and you look for ways to improve, save time and do things smarter.
  • Exposure to an agile software product development lifecycle, timelines and milestones

Computer/Software/Application Proficiency

  • Zendesk (Email, Chat, Talk)
  • Slack
  • G Suite
  • Trello
  • Hubspot

Sound like you? Apply direct and/or email [email protected]