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Technical Expert

Telstra - Brisbane Grove, NSW

Source: uWorkin


We're Australia's leading telecommunications and technology company. And, with a presence in more than 20 countries, we're creating a global footprint - which for you, that means incredible work opportunities and experiences to develop and grow your career.

About the team

Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us

The Technical Expert is required to deliver high levels of customer service by taking ownership of customer enquiries and requests, managing incidents through to successful resolution and coordinating end-to-end needs within Telstra to meet customer's requirements and contracted Service Levels.

This is a rostered role that requires shift work between 7am-7pm.

Key responsibilities

  • Provide professional customer service, including providing timely, courteous and relevant responses to enquires.
  • Participate in active discussion with various teams including engineering, peer resolver teams and vendors through established channels.
  • Commitment to knowledge sharing by actively attending to email, MS Teams chats, knowledge articles and work instructions in knowledge management repositories.
  • Take lead and represent the team during major outages by keeping stakeholders, assurance teams and customers updated. This can include attendance on Major Incident Management (MIM) bridges, or in a Post Incident Review (PIR).
  • Be part of a bigger Telstra initiative by developing a team and helping drive processes and outcomes.

About you

To be successful in the role, you will have:

  • Experience in Telecommunication and customer assurance industry
  • Experience and knowledge of IP Telephony solutions including concept of DHCP, DNS and QoS
  • Experience and knowledge of IP, SIP and Networking protocols
  • Experience and knowledge of call tracing tools such as IRIS and Wireshark
  • Demonstrate interpersonal skills with an ability to build effective relationships with other team members and customers

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.


We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.