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Customer Service Co-ordinator Albert Park, Sa

PEER: RTO Code 7027 - Albert Park, VIC

Trades & Services
Source: uWorkin


Do you want to make a difference to students lives and help them on their Trade pathway?

Become a part of PEER’s vision in developing business partnerships to support today’s trades for tomorrow’s future.

Join the PEER team today!

  • Join an award winning organisation with a great reputation
  • We’ve been training and employing Apprentices since 1986!
  • Enjoy driving new business through developing client partnerships
  • Be part of a team that is growing, developing and learning
  • Passionate about delivering excellence in customer service and student development
About PEER

PEER is Australia’s Leading Learning Organisation for trade training in SA for Plumbing, Electrical, Data Communication and Refrigeration. Its Academy Based Model ensures students are trained, mentored, coached and supported to be the best. PEER’s business offers: host employment for apprentices; nationally recognised trade training; skills recognition; and a range of upskilling courses. PEER employs over 500 staff including apprentices.

Duties & Responsibilities
  • Provide excellent customer service to clients, peers and students.
  • Appreciation and willingness to cross skill and support team members with workloads.
  • Collaborate daily with management, team leaders & apprentices to ensure apprentices/trainees are provide with all job training requirements including Contract Management, Fee for Service and Capstone.
  • Ensure all customers including but not limited to students, employers, apprentices (both PEER & private), International Students/Migrants, trainers, Apprentice & Trainee Co-ordinators & other internal staff are delivered the highest level of customer service
  • Work with apprentices and host employers to ensure workplace safety and wellbeing requirements are exceeded, workplace profiling is maintained at an acceptable level, trade school attendance is maximised and all host required travel/accommodation is scheduled.
  • Build and maintain long term sustainable and valuable relationships with new and existing clients.
  • Achievement of team and individual KPI’s in line with PEER Strategic Objectives
  • Manage project work as directed by the Customer Service Manager
  • Dealing with a vast range of clients including trades, industry bodies, Government departments, apprentices, migrants and students
To be successful to secure this opportunity, it is Essential that you can demonstrate the following:
  • Previous experience in an RTO, GTO or Vocational Education and Training (VET) workplace desirable, not essential
  • A team player essential
  • Prior administration experience essential
  • Prior experience using digitised online database systems is desirable
  • Highly developed interpersonal and communication skills.
  • Excellent attention to detail, time management with the ability to work with minimal supervision.
  • A positive outlook with a can-do attitude.
  • Highly organised and able to multi-task efficiently and effectively
Does this sound like you? …Fantastic as we are eager to hear from you as this is a great opportunity to become part of the PEER team.

Applications close Monday 3rd May 2021

PEER is an Equal Opportunity Employer.

RTO code: 7027

Learn with us, Work with us, Partner with us. PEER – Trading in success.