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Solutions Strategist, Customer Experience

Qualtrics - Sydney, NSW

Source: uWorkin


The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

Our mission is to drive the ANZ Enterprise Experience Management business forward. As stewards of the business, we are focused on driving revenue, winning (especially within key accounts) with thought leadership & experience, and supporting strategic initiatives that will grow our footprint across Customer, Brand and Product Experience

Job Description

The Customer Solution Strategist is a senior role that provides domain expertise and strategic guidance to the Enterprise organisation within Australia and New Zealand. This role will take a highly proactive approach to key account strategy and marketing & sales campaign execution. In other words, this role will be the ‘tip of the spear’. We will go deep on strategic accounts where there are domino effects, be proactive in creating opportunities, know everything about our competitors, and build credibility with clients via expertise to support our growth in the region.

Expectations For Success

  • Accountable to ANZ Enterprise ‘new bookings’ revenue goals across Customer (CX), Brand (BX), Product (PX) Experience and General Research
  • Represents Sales’ best interest via ‘dotted line’ into CX, BX, PX business units
  • Develops center of excellence around competitive intelligence & content in the region
  • Breakdown obstacles and challenges in the way of winning in the region
  • Support for strategic initiatives such as Product, Content Generation, POV,
  • Support for Analyst Reports (e.g., Forrester Wave), Events and Account Based Marketing

A Day In The Life
    • Drives new revenue from key strategic accounts
    • Proactively engages the sales organization to penetrate key strategic accounts
    • Works closely with sales leadership to forecast and direct internal resources to key accounts
    • Creates and leads training for the sales organization
    • Contributes to product and business development activities
    • Support marketing and brand activities to grow mindshare in region
    • Provides thought leadership & CX methodology support in client meetings

Successful Candidates Will Possess Most Of The Following Qualifications
    • At least 10 years extensive experience & knowledge related to customer experience and familiarity with brand and product research methodologies and how these approaches work
    • Extensive experience interacting with clients in both pre- and post-sales capacities (at least 4 years of new business development)
    • Experience as an internal or external consultant (preferably has experience as both an internal and external consultant)
    • Exceptional presentation skills
    • Willingness and ability to work in a quota-carrying sales environment
    • Willingness & ability to build expertise in Qualtrics' products and solutions
    • Availability to travel between 25-50%