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May

Research Consultant

Qualtrics - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect and what they’re receiving. 12,000+ organizations worldwide and more than 76% of the Fortune 500 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the business's four core experiences—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Being at Qualtrics during this time of unprecedented growth is already exciting, and being a part of the research services team only adds to that level of energy and potential. More leadership is needed, and we’re hoping it will be you!

The Challenge
The Research Services Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team and are always looking for more amazing talent!Expectations for Success

You will know you are doing a great job when you successfully onboard our clients and deliver solutions, ultimately resulting in high renewal and expansion rates. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You support the Research Services Sales team to pursue large deals and the Product team to improve product features, have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience.

A Day in the Life

  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Serve as the main point of contact for clients during implementation and manage the project to completion
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through phone and email
  • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
  • Work with our Product Management and Engineering teams to solve problems and implementations
  • Continually adapt and develop in-depth product knowledge and learn new technologies
  • Onboard & enable partnerships with aligned suppliers of Qualtrics
  • Co-deliver with vendors and partners to fulfill client orders
  • Serve as client-facing project manager, on strategically important projects.
  • Provide occasional support to the sales team in promoting our local credentials / capabilities.
  • Provide expertise and consultation to the solutions team as they scope deals.


Preferred Qualifications
  • Bachelor’s degree in a relevant discipline
  • High attention to detail, strong organizational/logistics skills
  • Be a quick learner and work well both independently and as part of a team
  • Ability to take a big picture idea and run with it
  • Confidence to independently solve problems
  • Personal accountability and strong work ethic
  • Professional, able to interact with vendors/clients
  • Positive, “can do” attitude.


What Differentiates Us From Other Companies
  • Work-life integration is critical to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - AUD2800 for an experience of your choosing (eligible after a year)
  • We take pride in our office's design aiming at fostering creativity from exceptional views to an open and collaborative workspace
  • On top of the standard benefits package, we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success, which is part of the compensation for all employees

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