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May

Product Specialist - Sydney

Qualtrics - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

At Qualtrics, we are on the cutting edge of Experience Management; helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading team to help our clients ensure their most common touch points and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company­.

Product Specialists come from top universities, study science fields or have a research background, and have a track record of success while taking on new challenges. Product Specialists work with all levels of customers to guide them through our product and ensure that every touchpoint is extraordinary. Product Specialists are energized by the opportunity to work through difficult technical issues, creative problem solve, and communicate daily with customers.

This role is a fast-paced launchpad to other roles and leadership within Qualtrics. We expect most Product Specialists to be in the role for 12-18 months. Within the role, you will gain troubleshooting expertise, deep insight into the Qualtrics user experience, and experience instructing and consulting. Moreover, you will receive coaching on your written and verbal communication skills. Through providing product support and engaging in special projects, you will learn to work with senior level employees within Qualtrics and at client companies. Former Product Specialists have gone on to lead teams within Engineering, Operations, Marketing, and Customer Success, and Sales.

The Expectation for Success

You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients­. You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing, consulting, and troubleshooting. While helping customers is your core focus, you can lead projects that have an impact not just on this team­ but across the organisation as a whole. Eventually, you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.

A Day in the Life

  • Transparent - You are honest and willing to learn. You expect to grow in the role.
  • All-in - You are committed to build through innovations that transform our business, and our products, pushing us to the next level.
  • Customer Obsessed - You respond to clients with analytical sophistication (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat.
  • One Team - We have an open office environment, so you collaborate with fellow Product Specialists by finding out-of-the-box solutions for both our customers and our processes.
  • Scrappy ­- You regularly adapt and learn as our products and technologies change. You get excited about finding solutions to challenging problems.


Minimum Requirements
  • Recent graduate with less than 3 years experience
  • Bachelor’s degree from a top university
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Excellent analytical skills
  • Ability to communicate and teach complicated concepts
  • Detail-orientation with an ability to prioritise and meet deadlines
  • Interest in Technology/SaaS industry


Preferred Requirements
  • Technical or hard science major or minor
  • Prior instruction, research, or tutoring experience
  • Experience in a tech or start-up environment.


Benefits
  • Competitive salary.
  • Comprehensive private health insurance
  • Semi-annual performance bonuses.
  • Improved qualifications/technical skills (HTML, Javascript, CSS).
  • Qualtrics Experience Program - $2800 for an experience of your choosing (eligible after a year).
  • Possible tuition reimbursement for job-related continuing education
  • Catered lunches 5 days per week + snack kitchen, on office premises.

Please note, this position is based out of our APJ headquarters in Sydney, Australia. No remote opportunities are available. Must be legally authorized to work in job location without Qualtrics sponsorship now or in the future.

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