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Customer Service Administrator

HAYS - Brisbane Grove, NSW

Any Industry
Source: uWorkin


Exciting temp to perm opportunity with an international business - apply now!

Your new company
Our client is an international manufacturing business with locations across Australia and they are currently looking for an experienced administrator to join their customer service team on a temporary basis, transitioning into a permanent role quickly. This is a full time, (Mon-Fri, 8:30am - 4:30pm) role commencing as soon as possible and located on Brisbane's inner south east.

Your new role
This role will be responsible for addressing customer inquiries and orders received at the business's Brisbane office, and provide general clerical assistance to the Brisbane Sales staff. Primary duties are to attend to incoming telephone calls or email communications and entering orders onto the business database.

  • Receive customer requests via telephone to place orders or for other information - however the bulk of business orders will come through via email.
  • Provide information as requested or ensure that their inquiry is forwarded to the most appropriate respondent.
  • Assist with customers and public with understanding of products and ordering capabilities, product data sheets, refer customers to local distributors as required.
  • Enter orders into business database program.
  • Monitor stock and inventory records.
  • Advise customers of estimated delivery date.
  • Monitor scheduling and orders coming due to advise customers of any delays.
  • Renegotiate lead times and delivery dates as required.
  • Provide relief and back up to reception when there is an overflow of calls during the day or when Reception is unoccupied for short periods.
  • Produce invoices on a daily basis (both morning and afternoon).
  • Prepare credit documentation when required.
  • Run daily Open Order Reports.
  • Process all credit returns/price adjustments for all locations.

What you'll need to succeed

  • A certificate in business administration or equivalent experience in a similar environment.
  • Computer literacy in Microsoft Word, Excel, Powerpoint and other programs specific to the job function such as order entry and inventory management.
  • Organisational skills such as time management.
  • Outstanding communication skills and personal skills in order to represent the company via the telephone and email.

What you'll get in return
Our client is offering the successful candidate a secure, temp to perm full time position within a business that prides itself on having a collaborative and inclusive team environment and has been largely unaffected by the global pandemic. Based in Brisbane's southside area with onsite parking available, this is a rewarding opportunity for an experienced administrator with a background in/passion for customer service looking to join an extremely supportive, diverse team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508