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May

Nsw Service Manager

REXROTH - Kings Park, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Job Description

Reporting to the State Manager, the successful candidate will be responsible for the performance of the Service Department with an emphasis on safety, customer service, generating sales, quality, reliability and productivity. Being the integral role within the business, this role will be responsible for:

  • Service Sales (drive existing strategies, visit customers, sell service products like maintenance contracts)
  • Quality (Lead time, NCR, Customer feedback, Quality action list, Calibration, testing and tagging, certification, Tool listings)
  • Supervise employees, contractors and visitors as required from HSE and Quality perspective.
  • Ensure all relevant licenses, tickets and inductions are current.
  • Meet with customers regularly to support new business and developing long-term relationships with customers through managing and interpreting their requirements
  • Supporting marketing activities by attending trade shows, conferences and other marketing events.
  • Persuading customers that a product or service best satisfies their needs in terms of quality, price and delivery
  • Developing new strategies, plan future growth, resource and personnel planning
  • Ensure profitable and sustainable service growth.
  • Ensure Employee Training (competence management) is up to date
  • Ensure Target for Turnover is achieved
  • Able to work autonomously, in an often high pressure environment, where there is ownership of key customers
  • Ensure all HSE procedures are followed and all incidents are reported accordingly

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