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May

Customer Service Representative

HAYS - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

WORK FOR A GLOBAL EDUCATION COMPANY IN THEIR CUSTOMER SERVICE TEAM


Your new company
A global education company is looking for a new Customer Service Representative to join their supportive and inclusive team!
Be part of an organization who are focused on the development of others and supporting the community in a meaningful way.

Your new role
The company works with pre-schools, schools + higher education organizations and TAFE to provide digital learning products and a platform for learning.
The main purpose of this role is to effectively manage customer service inquiries via phone and e-mail.

Daily Duties include:

  • Manage Customer Service e-mail inquiries / order requests
  • Process Customer Orders as well as manage returns processing
  • Resolving customer issues or complaints
  • Handling a variety of administrative duties
  • Updating customer records on CRM system
  • General administrative duties

What you'll need to succeed

  • Previous customer service experience in a phone based role
  • Experience in the education sector is desirable
  • Confident using CRM/Systems
  • Confident and eager to learn
  • Strong customer service skills

What you'll get in return
  • $55k-$60k + super
  • Great central location in Sydney CBD
  • Permanent position
  • Career and development opportunities
  • Additional annual leave

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to christie.pidgeoN@hays.com.au, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2501439

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