• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

4

May

Senior Advisor (Aboriginal) – Customer Engagement

Department of Customer Service - Sydney, NSW

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

Senior Advisor (Aboriginal) – Customer Engagement 
NSW Department of Customer Service – Office of the Secretary
Ongoing role
Location: Flexible within NSW
Grade: 9/10

This role is targeted for the employment of an Aboriginal person in line with the DCS Aboriginal Employment Strategy

About the DCS Aboriginal Employment Strategy

Our DCS Aboriginal Employment Strategy (AES) focuses on delivering outcomes to ensure that Aboriginal and Torres Strait Islander people in our communities are heard, jobs are provided and their careers with DCS are supported within a culturally safe environment.

The successful candidate for this role will play an integral part in delivering on our ambitious AES targets, which include the commitment to increasing our current Aboriginal workforce to a minimum of 4 per cent across all grades by 2025.

About the role:

DCS (Office of the Secretary and Customer Experience Unit) is developing an Aboriginal Communities Customer Engagement Strategy. The Strategy will include a framework and implementation strategy to support and meet the needs of Aboriginal people who interact with DCS. Some DCS business units are piloting engagement practices or have strategies in place, but there is an opportunity to think about how these activities could be coordinated or evaluated. 

The Strategy will complement the DCS Aboriginal Employment Strategy 2020-2024 and be developed working closely with the DCS Aboriginal Employee Resource Group.

We are looking for a Senior Advisor to join the team to assist with this work. Reporting to the Project Manager you will assist in managing development, delivery and implementation of the Aboriginal Communities Customer Engagement Strategy.

Key accountabilities include:

  • Assist in the management and development of the Aboriginal Communities Customer Engagement Strategy.
  •  Consult with external stakeholders such as Aboriginal Affairs NSW and the Coalition of Aboriginal Regional Alliances to gather feedback on how DCS can support a positive, respectful and enduring relationship with Aboriginal communities.
  •  Provide specialist input, participate in research, analysis, documentation and reporting on the community risk profiles of programs to support business objectives and work with key stakeholders to enhance project outcomes, and to support a seamless and integrated service for customers
  •  Prepare and deliver presentations, training and information sessions to increase awareness of the Aboriginal Engagement Strategy 
  •  Report on progress and any issues that arise in the project 

About You:

To be successful in this role you will have the following:

  •  Evidence of Australian Aboriginality
  • Previous project experience 
  •  Strong communication skills – both written and verbal
  •  Strong stakeholder engagement skills with the ability to build effective working relationships with stakeholders at all levels 

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who

  •  Identifies as a person of Aboriginal descent
  •  Presents documentation identifying their family’s Aboriginal descent
  •  Is accepted by their local Aboriginal community as a person of Aboriginal descent

Working at Departmentof Customer Service

The Department of Customer Service is a great place to work!Our values of accountability, trust, service and integrity drive ourinitiatives and culture. We support innovative programs in areas as broad asdigital government, consumer protection and major public works. We are an inclusiveorganisation that celebrates diversity and flexible work practices and believeour people are our greatest asset.

Salary: Clerk Grade 9/10, with the base salary for this role startingat $111,077 base plus superannuation

Click Here to access the Role Description.

For enquries related to the role, please contact Tamara Bellear-Mayers via [email protected]

For enquires relating to the recruitment process pleasecontact Lucas MacInnes via [email protected]

Closing Date: Tuesday 18th May at 9:59am

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.

Sydney, NSW

Voluntary, Charity & Social Work




APPLY

Shortlist Job

;