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Community & Customer Engagement Officer - North Region

Transport for NSW - North Bondi, NSW

Source: uWorkin


Evolving Transport

Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy. We are also evolving, bringing together new and existing transport modes, cutting edge technologies and getting smarter at how we do it. We are changing to deliver more connected journeys, greater satisfaction and safer transport for our customers, both now and for the future.

The opportunity

Right now, we have an opportunity available for Community and Customer Engagement Officers to join the Community and Place branch. This positon is for the North Region.

Reporting to the Senior Manager Community & Customer Engagement, your role will be to assist in the delivery of the full range of internal and external strategic communication and stakeholder engagement services within a designated region of Division. This role will also provide services across community consultation, communications and engagement strategies, customer information and issues management.

Some of your responsibilities will include;

  • Support in the development, implementation, and evaluation of communication and stakeholder engagement strategies and plans to assist in the effective management of community information and engagement needs on Transport for NSW (TfNSW) infrastructure projects and programs.
  • Coordinate and provide support in the delivery of events, workshops, and community consultation activities to maximise community engagement outcomes and feedback including customer information; community consultation; internal communication; issues management and liaison with the media unit.
  • Contribute to the implementation of a program of building community awareness by developing narrative content across all communications channels and identifying ways to assist the community participate in TfNSW projects.
  • Provide advice and participate in, TfNSW and NSW Government communities of practice to improve and enhance the delivery of Transport for NSW communication services to the community.
  • Build and maintain working relationships with internal and external stakeholders, including specific subject or topic associations and community groups, to promote open communications and facilitate delivery of best practice communication and stakeholder engagement initiatives.

Please click here to view a copy of the role description. 

About you

We are looking for a self-starter, collaborative and forward-thinking individual who is comfortable working in a fast paced environment. You will have experience in the development and implementation of innovative communications, issues management, information provision and stakeholder and community engagement strategies. You will have the ability to manage multiple external stakeholders combined with sound experience in managing project communications. Ability to use your initiative and maintain a high degree of confidentiality, discretion, and judgement while maintaining a strong customer service approach will be key to your success in this role.

This is a unique opportunity where you will join a newly established team in a newly created role. An exciting and rare opportunity to create your own success where your contribution will be truly valued.

Salary and Benefits

The salary for this position is RMS USS Grade 8 – ($102,098 – $109,561) per annum plus superannuation and leave loading.

For more information on Employee Benefits at Transport for NSW please click here.


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to Apply

To apply for this position, please submit a resume and answer all questions within the online application process. There is no need for a cover letter for this application.

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

For any enquiries, please email Karen Singer at [email protected]

Apply today to register your interest! Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us

Applications Close: Sunday 16th May 2021