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Senior Business Analyst

Department of Customer Service - Sydney, NSW

Source: uWorkin


We are seeking an emerging, experienced and driven Senior Business Analyst to join our Digital Service team

We are offering a Temporary Fixed Term Full-Time opportunity with asalary range starting from $112,141 to $135,071 plus employer’s contribution tosuperannuation and leave loading, plus offering flexible working arrangements. Pleaseclick here to view the roledescription

About Service NSW

Service NSW is makingit easier for people and businesses across NSW to access government services.Since launching in July 2013, we have successfully transformed and streamlinedNSW Government service delivery with cutting edge digital solutions and anaward-winning culture of passion and teamwork.

Our customer-centricsolution offers simpler and faster access to government transactions throughour digital channels, a 24/7 phone service and an expanding network of servicecentres. We currently partner with over 50 agencies to offer over 1,000 NSWGovernment transactions. 

As a Senior Business Analyst you will ...

The Senior Business Analyst will conduct reviews and analysis of business operations, system and business needs to help manage the implementation of Digital solutions, as well as; 

  • Conduct analysis of agencies business processes and policies, related data, documentation and other relevant process artefacts as required
  • Analyse and consolidate information to develop business cases to support the achievement of business objectives
  • Assist in the management of multiple concurrent complex projects
  • Provide expert support to management to present to key stakeholders and provide advice on technical issues to non-technical audiences

To be successful inthe Senior Business Analyst role

  • You are flexible,adaptable and experienced in working in complex environments and agile businessframework.
  • You will be a strongcommunicator and have the ability to foster effective working relationshipswith stakeholders at all levels. 
  • You are self-motivated and committed todelivering quality outcomes. 
  • Working knowledge and application of SQL
  • Knowledge or experience in data security and its trends, especially privacy and consent
  • Experience in data projects in large and complex environments
  • Technical background or understanding of DevOps, API, CI/CD, cloud hosting etc.
  • Knowledge or experience in data schema design using JSON and XML
  • Knowledge or experience in data modelling

It would be a desirable if you have experience in the following, howevernot essential.

  • Experience in the use Atlassian products, Jira, Confluence, SQL
  • Familiar with data concepts, including big data, data warehousing, data engineering, data analytics and data science
  • Knowledge of data standards in at least one domain (e.g. health, transport)
  • Experience in data visualisation - Power BI or similar
  • Knowledge of AWS data features
  • SQL and no-SQL database design
  • Experience in a data management project

Service NSW

Service NSW is an EEOemployer and welcomes applications from Aboriginal and Torres Strait Islanderpeople, people from diverse cultures and people with a disability. At SNSW, weendeavour to make roles flexible. While this role is advertised as full time,we will consider requests to undertake the work flexibly.

At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work."
People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone's opportunity to fully participate and contribute."

"We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live."

To Apply

  • Please attach a copy of your latest Resume and a cover letter.

Applications will bereviewed on an ongoing basis - we encourage you to apply ASAP so you don’t missout on this exciting opportunity.

Thank you for your interest in the Senior Business Analyst role