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Customer Experience Specialist

COGENT - Melbourne, VIC

Any Industry
Source: uWorkin


Job Description

This position will have a 50/50 split between Account Management and Business Development including support to the Head of Customer Experience. Working with clients to offer injury prevention and early intervention incident management services will establish yourself as a point of contact which will form your key Account Management responsibilities.

You will be required to build new business through initiatives put forward by the business and develop strategies to increase its market share. This will also involve prospecting new market segments and organisations previously untouched, instigating initial contact, presenting and demonstrating a specific services range and then developing and maintaining client relationships.

The culmination of these activities will lead to the ultimate goal which is increased brand awareness within a competitive market coupled with greater market share and subsequently profitability.