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May

Customer Service Officer (Multiple Roles)

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Public Sector | Temporary assignment: 9 weeks | Full-time | Mid-May Start | Great hourly rate (VPS3)

Your new company
It’s an independent statutory authority, established in 1971 that focuses on preventing and reducing the harmful effects of pollution and waste on Victorians and their environment.

Your new role

  • Answer or make calls to validate content on forms submitted through the system.
  • Entering account information into our new CRM.
  • Engage in active listening with callers, confirming or clarifying information.
  • Utilize software, databases, scripts, and tools appropriately.
  • Meet deadlines and KPIs.
  • Take part in training and other learning opportunities as required.
  • Adhere to all company policy and procedures.

What you'll need to succeed
  • Demonstrated experience working on phones such as call centre or a role with incoming calls
  • Keen attention to detail
  • Ability to work in a team
  • Operate under pressure
  • Able to use Microsoft excel
  • Quick learner
  • A customer focused mindset
  • Data entry experience
  • Multitasker

What you’ll get in return
  • Office based in Carlton.
  • Working hours: Mon-Fri – business hours. / No weekend work!
  • Hourly rate: VPS3 level
  • Working Holiday Visa may apply.
  • Temporary assignment: 9 weeks.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2501694

Melbourne, VIC

Customer Service & Call Centre




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