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May

Senior Desktop Support Analyst

LENDLEASE - Caboolture, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

The Information Technology function at Lendlease is responsible for providing the technology capability and delivery to enable our business strategy and day-to-day operations. We are a trusted business partner that delivers outcomes to the business and leads technological innovation to drive competitive advantage to our customers through the use of digitised and mobile technologies.

Supporting business end users, you will provide Level 2 support services including planning, implementation, management and usage of the business applications, enterprise platforms and the company's local and wide-area networks. This will include, but not be limited to, the maintenance and troubleshooting of Audio Visual (AV) systems, troubleshooting and resolution of issues related to Digital Place setup, maintenance and support of local hardware (PC’s, Laptops, Printers) and enhancing our customers’ DigITal Experience (DX) through training and one on one guidance.

A critical component to this role is a customer focussed attitude. Far from a back office position, this role will see you interacting with various stakeholders at all levels of the business across our construction sites and corporate offices.

A minimum of 4 years experience in ICT and desktop support or service desk roles, providing remote and face-to-face support for a large corporation. You will bring excellent written and verbal communication skills and a passion for customer service. You must be confident in supporting a Microsoft environment, including strong knowledge of SCCM, Active Directory, Outlook, Office 365 and other relevant applications. Strong understanding of networking fundamentals and networking hardware is essential.

Tertiary qualifications in Information Technology are highly desirable but not essential.

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